IncogSIM questions and answers

IncogSIM offers eSIM coverage in 196+ countries. Each plan has its own country list; check the countries included before choosing.

Yes. Hotspot and tethering are available on IncogSIM eSIM products, so you can share mobile data with another compatible device.

4G / 5G connectivity is supported. Actual availability and speed depend on the destination, device and local network conditions.

In supported destinations, you can manually select another available supported operator in your phone settings. Available networks vary by destination and plan. This is not a promise of automatic switching.

A phone can detect networks that are not included in your plan. Registration also depends on the location, device and current network conditions. Choose only an available supported operator; a visible network name is not a promise of access.

No. Mobile Data and Long-Term Data are data-only services, without a traditional phone number, voice calls or SMS. SMS Verification is a separate, optional add-on for eligible existing customers.

No customer account or email address is required. Your complete private order link grants access to that order. Save it securely.

A public order or payment reference can help support locate a record, but does not prove ownership. Replacement access is unavailable in this preview. Keep your complete link safe.

No. Order data is still processed, and payment providers and mobile networks have their own records and policies. Public blockchains expose transaction information.

Use the manual installation details from your private order when your phone offers manual entry, or display the installation QR on another screen. No proprietary IncogSIM app is required. Your device must be unlocked and eSIM-compatible.

Activation timing depends on the specific plan. Do not assume validity starts at purchase, installation or first use. Follow the terms confirmed for your plan.

No. Its installation details are marked as test data and cannot connect a device.

Available methods are listed at checkout. When none are listed, payments are unavailable. Any method marked as a test is a simulation and cannot receive money.

The test flow demonstrates adding a bundle to the same simulated eSIM. Live compatibility and whether a bundle adds or replaces data still require supplier verification.

An optional add-on for eligible existing IncogSIM customers: a temporary number from 100+ countries for one verification with one supported app or service. Availability is checked for each service and country; third-party acceptance is not guaranteed. Requests remain closed until the service is enabled.

No. One number is issued for one service and one verification, then retired. It cannot be recovered or used for a future OTP, later sign-in or account recovery.

Open your complete private eSIM order link and choose SMS Verification when eligible and enabled. Read the one-use and no-recovery warning before requesting. Communication stays in a separate conversation on this website.

A new customer or staff message starts a new 48-hour inactivity window. Reading, refreshing and closing a conversation do not extend it. Access stops at the deadline; scheduled cleanup removes the conversation and its messages from the active database. Production scheduling and backup retention still require verification before launch.

After confirmation, Burn deletes the conversation, messages and conversation access records from the active database. It does not delete your eSIM order, third-party accounts or copies outside the active service. Backup and point-in-time recovery retention are not yet verified.

Order support started from your private eSIM page is linked to that order so staff can see the plan, payment and eSIM status. General and SMS conversations do not retain that order connection. Private links and installation codes are never included automatically. The connection is removed when the conversation is deleted.

Return in the same browser while its session is available. You can create a separate one-use return link before leaving. It exchanges once for a browser session and does not extend the conversation deadline. A conversation reference alone grants no access.

Return to the website conversation in the same browser, or use a previously created one-use return link. Support is asynchronous, with no guaranteed response time. There are no email notifications; check before the displayed deletion deadline.

No. Support and SMS Verification conversations take place on IncogSIM. No Telegram account or external chat app is required.

Tell us the issue, your device or destination when relevant, and what you have tried. Do not send private order links, activation codes or unnecessary personal details.